At Sinuvale, we want you to know what to expect from the moment you place your order until it arrives. Below are our processing times, delivery estimates, and ways to get help.
Shipping Destinations and Cost
We currently offer free shipping on all orders, with no minimum purchase required.
Available shipping destinations will appear at checkout. If your address is not accepted, contact support@sinuvale.com for assistance.
Order Processing
Please allow 1–3 business days for your order to be processed before shipment.
Processing includes preparing, packing, and arranging shipment of your order. Processing time is separate from delivery time.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Estimated Delivery Times
After processing is complete, our estimated delivery windows are:
| Delivery time after processing | Percentage of orders |
|---|---|
| 4–7 business days | 62% |
| 8–9 business days | 34% |
These figures describe the delivery distribution provided for our shipping service. They are estimates, not guaranteed arrival dates, and do not account for every shipment. Some orders may take longer.
Including processing, orders in these delivery windows generally arrive within 5–12 business days of being placed.
Order Tracking
When your order ships, you will receive a shipping confirmation email with tracking information.
Tracking updates may take time to appear after a shipping label is created. A label-created notification does not necessarily mean the carrier has received the package.
If you have not received your shipping confirmation after the processing window, check your spam or junk folder, then contact support@sinuvale.com.
Delayed Deliveries
If more than 9 business days have passed after your order finished processing and it has not arrived, please email support@sinuvale.com.
Include:
- Your order number.
- The name and email address used at checkout.
- A brief description of the delivery issue.
We will review the available tracking information and help investigate your shipment.
Delivery can occasionally take longer because of carrier disruptions, severe weather, holidays, customs clearance where applicable, or other circumstances affecting transportation. If we become aware of a significant delay, we will communicate any available updates and next steps.
Shipping Address Accuracy
Please check your shipping address carefully before placing your order, including your apartment or unit number and ZIP code.
If you notice an error, contact support@sinuvale.com as soon as possible. We will do our best to help, but address changes may not be possible once an order has entered fulfillment or shipped.
If a package is returned because of an incomplete or incorrect address, we will contact you to discuss the available options. Any applicable reshipping cost will be explained before a new shipment is arranged.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it:
- Check your mailbox, parcel locker, and other delivery locations around your property.
- Ask household members, neighbors, or building management whether they accepted it.
- Contact support@sinuvale.com if it remains missing.
We will help review the delivery details and advise on the next steps. A delivered tracking status does not prevent you from contacting us for assistance.
Lost or Damaged Shipments
If your package appears lost in transit or arrives damaged, contact support@sinuvale.com promptly.
For damage, include your order number and clear photographs of the item, shipping packaging, and shipping label. Keep the packaging while we review the issue.
We will investigate and explain the appropriate resolution based on the circumstances and your applicable rights.
Undeliverable or Returned Packages
If your package is returned to the sender or marked undeliverable, please contact support@sinuvale.com.
We will review the reason for the return and discuss the available next steps with you.
Order Changes and Cancellations
To request a change or cancellation, email support@sinuvale.com as soon as possible after placing your order.
We will try to accommodate your request, but changes or cancellations may not be possible after fulfillment has begun. If your order has already shipped, please refer to our Return and Refund Policy.
Returns and Refunds
For eligibility, instructions, and terms relating to returns or refunds, please review our Return and Refund Policy.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer law.
Contact Us
For shipping questions or help with your order:
Sinuvale Customer Support
Email: support@sinuvale.com