Refund policy
At Sinuvale, we want you to feel comfortable with your purchase. Our 30-Day Money-Back Guarantee gives you time to try your SootheWrap and decide whether it fits your routine.
30-Day Money-Back Guarantee
You have 30 calendar days from the date your order is delivered to request a return.
You may try the product during this period. If you’re not satisfied, contact support@sinuvale.com before the 30-day window ends to start your return.
Trying the product as directed does not disqualify you from our guarantee.
How to Request a Return
Email support@sinuvale.com with:
- Your order number.
- The name or email address used at checkout.
- The item you wish to return.
- A brief explanation of your request to help us assist you.
We will provide return instructions and the correct return address. Please contact us before sending anything back. Do not return your order to the address on the shipping package unless we specifically direct you to do so.
After receiving return instructions, please send the item within 14 calendar days.
Return Condition
Please return the product with its included accessories, including the charging cable, where supplied.
Items may show reasonable signs of being tried according to the instructions. However, our satisfaction guarantee does not cover damage caused by misuse, unauthorized modification, or handling contrary to the supplied instructions.
Original packaging is appreciated but is not required. Please package your return securely to prevent damage in transit.
Return Shipping Costs
For returns because you changed your mind or are not satisfied, you are responsible for return shipping costs.
If we sent an incorrect, damaged, or defective item, Sinuvale will cover the necessary return shipping costs or provide another appropriate resolution at no additional cost to you.
For customer-arranged returns, we recommend using a tracked shipping service and retaining your shipping receipt.
Refunds
Once we receive your return, we will review it and notify you whether your refund has been approved within 5 business days.
Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit.
For an eligible return, we refund the purchase price paid for the returned item, including applicable refundable taxes. Refunds reflect any discounts applied to that item.
We do not charge a restocking fee. Customer-paid return postage is not refundable for a change-of-mind or satisfaction return.
If more than 15 business days have passed since your refund was approved and you have not received it, contact support@sinuvale.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If it is damaged, defective, or incorrect, email support@sinuvale.com promptly with your order number and a description of the issue.
Clear photographs of the item and packaging can help us resolve the issue. If photographs are not practical, contact us so we can discuss another way to assess the problem.
We will work with you to arrange an appropriate replacement, refund, or other resolution. You will not be responsible for costs necessary to correct our error or an eligible product defect.
The 30-day satisfaction window does not limit any rights you may have concerning defective or misdescribed goods under applicable law.
Exchanges
If you would like a replacement because your item arrived damaged, defective, or incorrect, contact us directly.
For other exchange requests, email support@sinuvale.com before returning the item so we can explain the available options.
Order Cancellations
To request a cancellation, contact support@sinuvale.com as soon as possible.
We will try to accommodate your request, but cancellation may not be possible once fulfillment has begun or the order has shipped. If your order has already shipped, you may request a return under this policy.
Any cancellation rights arising from a shipping delay or applicable law remain unaffected.
Missing or Undelivered Orders
If your order has not arrived, you do not need to request a product return.
Please review our Shipping Policy and contact support@sinuvale.com if more than 9 business days have passed after processing. We will investigate the shipment and explain the available next steps.
Your Consumer Rights
This policy is in addition to any rights you have under applicable consumer law. Nothing in this policy excludes or restricts rights or remedies that cannot legally be excluded or restricted.
Contact Us
For return requests, refund questions, or help with your order:
Sinuvale Customer Support
Email: support@sinuvale.com