Privacy policy
Last updated: November 11, 2026
Sinuvale (“we,” “us,” or “our”) operates sinuvale.com. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, purchase products, subscribe to our emails, or contact us.
For privacy questions or requests, contact support@sinuvale.com.
1. Personal Information We Collect
Depending on how you interact with Sinuvale, we collect the following categories of information.
Information you provide
- Contact information: Your name, email address, telephone number, billing address, and shipping address.
- Order information: Products purchased, order details, payment status, and information relating to returns or refunds.
- Account information: Login and account details if you create an account.
- Communications: Messages, attachments, feedback, and other information you send to customer support.
- Marketing preferences: Your email subscription status and communication preferences.
Payment details are handled by our checkout and payment providers. We receive the information needed to confirm and manage transactions, but do not ordinarily receive your complete payment card number.
Information collected automatically
When you browse our website, we and our service providers may collect:
- IP address and approximate location derived from it.
- Browser, device type, operating system, and language.
- Pages viewed, links clicked, referring websites, and interactions with the store.
- Cart activity, checkout activity, and purchase events.
- Cookie identifiers and similar online identifiers.
Information from service providers
We may receive information from providers supporting our store, including payment confirmations, fraud assessments, shipping updates, and information about website or advertising performance.
2. How We Use Personal Information
We use personal information to:
- Process payments and fulfill orders.
- Arrange shipping and provide delivery updates.
- Manage returns, refunds, and customer support.
- Maintain accounts and remember shopping preferences.
- Operate, troubleshoot, and improve our website.
- Understand how visitors use our store.
- Send marketing communications where permitted.
- Measure and personalize advertising where enabled and permitted.
- Detect fraud, secure our services, and prevent misuse.
- Maintain business records and meet legal obligations.
3. Shopify and Payment Services
Our store is powered by Shopify, which processes personal information to provide storefront, checkout, hosting, and other commerce services.
Shopify may also process certain information for its own purposes, as described in its privacy policies. If you use services such as Shop or Shop Pay, their additional terms and privacy practices may apply.
You can read more at Shopify’s Privacy Policy.
Payment providers process payment information under their own privacy policies and applicable requirements.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support functions such as keeping items in your cart, maintaining preferences, securing checkout, and understanding website performance.
Where enabled, analytics and advertising technologies may also measure visits, purchases, and interactions with advertisements.
Where required, we request consent before using nonessential cookies. You can manage your choices through the cookie banner or privacy controls available on our website. You can also adjust your browser settings to block or delete cookies, although some store features may not function correctly afterward.
5. Advertising and Analytics
Where enabled, we work with analytics and advertising providers, including Meta, to understand website activity, measure advertising results, and show relevant advertisements.
These providers may receive online identifiers, device information, browsing activity, and shopping events through cookies, pixels, or similar technologies.
Depending on applicable law, these disclosures may constitute a “sale,” “sharing,” or processing for targeted advertising, even if no money is exchanged.
Where applicable, you may opt out through our website’s privacy controls or by contacting support@sinuvale.com. We honor legally required browser-based opt-out signals, such as Global Privacy Control, where applicable.
Do not send medical details through checkout notes or other website fields. Customer support communications are not intended for medical advice.
6. Email Marketing
If you subscribe to Sinuvale emails, we may send product updates, comfort tips, and offers.
You can unsubscribe using the link in a marketing email or by contacting support@sinuvale.com.
Unsubscribing from marketing does not stop essential communications about your orders, payments, shipping, or support requests.
7. How We Disclose Personal Information
We disclose personal information as needed to the following categories of recipients:
- Commerce and technology providers: Shopify and providers supporting website hosting, operation, and maintenance.
- Payment and fraud-prevention providers: To process transactions and protect against unauthorized activity.
- Suppliers and fulfillment partners: To prepare and fulfill orders.
- Shipping and tracking providers: To deliver purchases and provide shipment updates.
- Customer support and email providers: To respond to requests and send communications.
- Analytics and advertising partners: Where enabled, subject to applicable privacy choices.
- Professional advisers and authorities: Where necessary for legal, accounting, regulatory, or security purposes.
We may also disclose information with your direction or consent, to protect legal rights and safety, or in connection with a merger, acquisition, financing, or transfer of business assets.
8. International Processing
Our service providers and fulfillment partners may process personal information outside your state or country, including in countries with different privacy laws.
Where applicable law requires safeguards for international transfers, we use or rely on appropriate transfer mechanisms.
9. Information Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on factors such as order fulfillment, customer support needs, tax and accounting requirements, fraud prevention, disputes, and legal obligations.
Certain records may need to be retained even after a deletion request. When information is no longer needed, we delete it or de-identify it as appropriate.
10. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
No website, transmission method, or storage system can guarantee complete security. Please avoid sending full payment card details or unnecessary sensitive information by email.
11. Your Privacy Rights
Depending on where you live and which laws apply, you may have the right to:
- Access personal information we hold about you.
- Correct inaccurate information.
- Request deletion of personal information.
- Receive a portable copy of certain information.
- Withdraw consent where processing relies on consent.
- Object to or restrict certain processing.
- Opt out of applicable sales, sharing, or targeted advertising.
- Appeal a decision about a privacy request.
To submit a request, email support@sinuvale.com. Please describe your request and provide enough information for us to identify your interactions with the store.
We may verify your identity before responding. An authorized agent may submit a request on your behalf, subject to verification of their authority.
Rights are subject to applicable conditions and exceptions. We will not unlawfully discriminate against you for exercising them.
If you wish to appeal our response, reply to the decision email with “Privacy Appeal” in the subject line.
12. Additional Information for EEA and UK Visitors
Where applicable European or UK data protection law applies, our legal bases for processing may include:
- Contract: Processing needed to fulfill purchases or provide requested services.
- Legitimate interests: Operating, improving, and securing our business, where those interests are not overridden by your rights.
- Legal obligations: Maintaining required records and complying with applicable law.
- Consent: Certain marketing communications and nonessential tracking where required.
You may lodge a complaint with your local data protection authority.
13. Children’s Privacy
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact support@sinuvale.com so we can review the situation and take appropriate action.
14. Third-Party Websites
Our website may link to services or websites operated by others. Their privacy practices are governed by their own policies.
Review those policies before providing personal information to a third party.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements.
The updated policy will appear on this page with a revised date. We will provide additional notice or obtain consent when required by applicable law.
16. Contact Us
For questions about this policy or to exercise your privacy rights:
Sinuvale
Legal business name: Sinuvale
Mailing address: 2832 Kihei Pl, Honolulu HI 96816
Email: support@sinuvale.com
Website: https://sinuvale.com