Last updated: November 11, 2026
1. Overview
These Terms of Service (“Terms”) govern your use of sinuvale.com and purchases from Sinuvale (“we,” “us,” or “our”).
Sinuvale is operated by [insert legal business name or proprietor’s name]. Our store is hosted on Shopify, which provides the commerce platform used to offer our products.
By using our website or placing an order, you agree to these Terms and the policies referenced here. If you do not agree, please do not use our services or place an order.
2. Eligibility and Website Use
To place an order, you must be at least the age of majority where you live and legally able to enter into a purchase agreement.
You agree to provide accurate information and use our website only for lawful purposes.
You must not:
- Submit fraudulent orders or use unauthorized payment information.
- Attempt to access accounts, systems, or information without permission.
- Introduce malicious software or interfere with website operations.
- Use our website to infringe another person’s rights.
- Copy or exploit website content for unauthorized commercial purposes.
3. Product Information
We aim to describe our products accurately. Colors and appearance may vary slightly because of screen settings, lighting, and photography.
Product illustrations, including layer views, are explanatory and may not depict internal construction to scale. Product specifications, included items, and instructions are those stated for the item purchased.
If a product you receive is materially different from its description, contact support@sinuvale.com so we can help resolve the issue.
4. SootheWrap Use and Instructions
Sinuvale SootheWrap is a wearable product that incorporates adjustable heat and red LEDs.
Read and follow the supplied instructions, warnings, and care guidance before use. Use the product only for its intended purpose. Do not modify the product or use it if it appears damaged.
Unless the manufacturer’s instructions expressly permit otherwise, use the wrap while seated and awake. Stop using it if you experience excessive heat, pain, skin irritation, or other discomfort.
Website content is general product information, not individualized medical advice. Do not rely on the product or our website to diagnose a condition, replace prescribed care, or delay seeking medical attention.
Research or information about heat or light-based approaches does not establish that this particular product treats a medical condition. Individual experiences may vary.
These provisions do not limit our responsibility for defective products or any rights you have under applicable law.
5. Pricing, Taxes, and Promotions
Prices are displayed in the currency identified on the website and at checkout. Applicable taxes and any shipping charges will be shown before you complete your purchase.
Prices and promotions may change for future orders. Changes do not alter the price of an order we have already accepted.
Discount codes and promotional offers are subject to their stated terms, including eligibility, expiration, and whether they can be combined.
If a material pricing or description error affects your order, we will contact you before proceeding at a different price. You may decline the correction and receive a refund for any affected item that will not be supplied.
6. Orders and Payment
By placing an order, you authorize the selected payment provider to charge the amount shown at checkout.
An order confirmation acknowledges receipt of your order. We may need to verify payment, shipping details, or product availability before accepting and fulfilling it. Acceptance occurs when we send a shipping confirmation, unless we expressly accept the order earlier.
We may decline or cancel an order for a legitimate reason, including:
- Product unavailability.
- Suspected fraud or unauthorized payment.
- An address we cannot service.
- A material pricing or listing error.
- A legal restriction preventing fulfillment.
If we cancel an order after payment, we will notify you and promptly refund the amount paid for the canceled items, including associated charges where applicable.
7. Order Changes and Cancellations
Contact support@sinuvale.com as soon as possible to request an address change, order adjustment, or cancellation.
We will try to accommodate your request, but changes may not be possible once fulfillment has begun or the order has shipped.
This does not affect cancellation rights arising from shipping delays, applicable consumer law, or our published policies.
8. Processing, Shipping, and Delivery
Please review our Shipping Policy for full delivery information.
Our stated processing time is 1–3 business days. Delivery estimates begin after processing is complete.
The delivery distribution provided for our shipping service is:
- 62% of orders: 4–7 business days after processing.
- 34% of orders: 8–9 business days after processing.
These estimates do not cover every shipment and are not guaranteed arrival dates.
If more than 9 business days have passed after processing and your order has not arrived, contact support@sinuvale.com.
If we cannot ship within the promised shipment period, we will provide the notices, cancellation options, and refunds required by applicable law. Carrier delays do not remove your statutory rights.
Please provide a complete and accurate delivery address. Contact us promptly if tracking indicates a delivery problem or your package appears lost or damaged.
9. Returns, Refunds, and Guarantees
Returns and refunds are governed by our Return and Refund Policy, together with applicable consumer law.
Any advertised satisfaction guarantee applies according to the terms presented when you purchased. These Terms do not create an additional guarantee or reduce an existing one.
If an item arrives damaged, defective, or incorrect, email support@sinuvale.com with your order number and a description of the issue. Photographs may help us assess the problem.
Nothing in our policies excludes remedies you are legally entitled to receive.
10. Accounts
If you create an account, keep your login credentials confidential and notify us if you suspect unauthorized access.
You are responsible for maintaining accurate account information. You are not responsible for unauthorized activity to the extent applicable law provides otherwise.
We may restrict accounts involved in fraud, security threats, or material violations of these Terms.
11. Reviews and Customer Submissions
You may submit reviews, feedback, or other content where our services allow it.
Your submissions must reflect your honest experience and must not contain unlawful material, another person’s private information, or content that infringes third-party rights.
You retain ownership of your content. By submitting a review for public display, you grant Sinuvale a nonexclusive, royalty-free permission to reproduce and display it in connection with our products and services, subject to applicable law and any consent requirements.
We may format reviews for readability without changing their meaning. We do not require positive feedback or prohibit honest criticism.
If you receive an incentive for a review, disclose it clearly.
12. Intellectual Property
Sinuvale branding, logos, original text, graphics, and other website materials belong to us or our licensors.
You may use the website for personal shopping and reference. You may not reproduce, distribute, or commercially exploit protected materials without permission, except where permitted by law.
Third-party trademarks remain the property of their respective owners.
13. Third-Party Services and Links
Our website may provide access to third-party services, including payment providers, shipping services, and external websites.
Your use of those services may be subject to separate terms and privacy policies. We do not control independently operated third-party websites.
Using a third-party provider does not remove any responsibility we have to you under your purchase agreement or applicable law.
14. Privacy and Communications
Our Privacy Policy explains how personal information is collected, used, and disclosed.
By placing an order, you provide contact information so we can communicate about payment, fulfillment, delivery, and support.
Marketing subscriptions are handled separately where required. You may unsubscribe from marketing emails without affecting essential order communications.
15. Website Availability
We aim to keep the website accurate and available, but interruptions, technical issues, or outdated information may occur.
We may maintain, update, or discontinue website features. This does not remove our obligations relating to accepted orders, refunds, guarantees, or applicable consumer rights.
16. Warranties and Liability
We remain responsible for the express promises we make about our products and for warranties and remedies that applicable law requires.
To the extent permitted by law, we do not make additional warranties about uninterrupted website access or the suitability of general website information for your particular circumstances.
To the extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the purchase agreement was made.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or personal injury caused by negligence where applicable.
17. Events Outside Our Reasonable Control
Events such as severe weather, transportation disruptions, public emergencies, or infrastructure failures may affect our ability to perform.
If an event affects your order, we will take reasonable steps to communicate and address the situation. This provision does not waive legally required cancellation rights, refunds, or delivery-delay notices.
18. Governing Law and Disputes
These Terms are governed by the laws of [insert the state and country where the business is legally established], subject to mandatory consumer protections that apply where you live.
If you have a concern, contact support@sinuvale.com so we can try to resolve it.
Nothing in these Terms requires you to give up access to courts, dispute-resolution procedures, or remedies available under applicable law.
19. Changes to These Terms
We may update these Terms by publishing a revised version with an updated date.
Changes apply prospectively. The Terms and offer in effect when your order was accepted will continue to govern that purchase unless a change is legally required or you agree otherwise.
We will provide additional notice where required.
20. Severability and Entire Agreement
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms, the product and offer details applicable to your purchase, and the policies referenced here form the agreement governing your use of our store and purchases.
21. Contact Information
Sinuvale
Legal business name: Sinuvale
Business mailing address: 2832 Kihei Place, Honolulu HI 96816
Email: support@sinuvale.com
Website: https://sinuvale.com